Grievance Redressal Policy

In accordance with Information Technology Act 2000 and rules made there under we operate a dedicated customer Helpdesk and have appointed a Grievance Officer to address your queries. The contact details of both are provided below:

Escalation Level 1:

You can write to us at

You can reach out to us on Facebook or Twitter

You can write to us on Contact Us

Availability: 24 hours a day, 7 days a week

Escalation Level 2:

Grievance Officer

EPay Infoserve Private Limited

735, Second Floor, Durga Complex, Latif Garden

Asandh Road, Panipat, Haryana – 132103

Desk: +91 – 8950606565, Email:

Availability: Monday to Friday, 10:30 AM to 3:00 PM

We recommend that Retailer sends us a query/grievance by logging in his Epaybill account and using the Contact Us section. It is also recommended that the customer writes his case reference number provided by our Helpdesk in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps to resolve it faster.